Areas Covered

We offer local delivery via bike to residential and business addresses within the W3, W4, W5, W7, W13 and TW8 postcodes.

We also offer shipping to the rest of England and Wales via DHL.

Unfortunately we are not able to deliver to Northern Ireland or Scotland at this time.

Delivery Times

Local Deliveries (W3, W4, W5, W7, W13, TW8)

When ordering, you can select a 1 hour time slot when the delivery will occur. Same-day slots are available if you order before 5pm. We have delivery slots from 11am to 7pm, Monday-Wednesday and Friday-Saturday.

If you are unable to select the slot you would like, that means we are fully booked for that time slot. Please select another slot that is convenient for you.

Rest of England & Wales

For orders received before 3pm Monday-Friday we will ship same-day with DHL parcel service. This will often be delivered next working day, though it can sometimes take two working days for your package to arrive.

Delivery Costs

Local Deliveries

Delivery is free on orders over £50. For orders under £50, delivery is £5.

Rest of England & Wales

Delivery is free on orders over £100. For orders under £100, delivery is £10.

Delivery Method

Local Deliveries

All our deliveries take place on our eco-friendly cargo bike where possible. For large quantities, we may not be able to deliver via bike. We believe in sustainability and helping not just the planet, but in keeping our local area as pollution and traffic free as possible.

Rest of England & Wales

We ship via DHL with their next day parcel service. You will be able to track your shipment via their website where you can also reschedule your delivery. You will receive a 1 hour time slot on the morning of your delivery from DHL.

Accepting Deliveries

Local Deliveries

All our deliveries can only be made to the address given at time of ordering.

If you are not in, we will endeavour to leave your items in a safe place if there is one suitable, or if you have given instructions on the safe place when ordering.

If no-one is in to accept the delivery and no suitable safe place is available, we will endeavour to make contact and rearrange the delivery on the same day. If you are no longer able to accept your delivery, please either call us on +447756534166 or email deliveries@trade.ealingwine.co as soon as possible.

Rest of England & Wales

DHL will provide a 1 hour time slot on the morning of your delivery. If you are not going to be in, you will be offered one or more of the following options:

  • Leave in a safe place
  • Leave with a neighbour
  • Collect from a DHL Parcel UK ServicePoint
  • Collect from the DHL Parcel Depot
  • Change delivery day

Right to Refuse Delivery

Deliveries can only be made to either the residential or business address (including full postcode) given at the time of ordering. We are unable to deliver to an open space (e.g. to a park or other outside gathering).

Our driver has the right to refuse delivery if they believe the person receiving the delivery to be under the influence of alcohol and/or drugs.

We operate a Challenge 25 policy – if the delivery driver considers that the recipient of the alcohol appears under 25, recognised photographic identification shall be requested before any alcohol is handed over.

Delivery will also be refused if the driver believes the alcohol is being purchased on behalf of another person who is not 18.

We reserve the right to refuse to deliver if doing so would contravene our licence to sell alcohol.

Returns

For details please see our Returns page.